Support Centre
We are here to ensure your machines run smoothly â from installation to after-sales service.
đ ī¸ Technical Support & Service
Warranty Policy
All LORDI & SEWMEX machines come with official warranty (1 year electronic control / 1 year spare parts).
Service & Maintenance
On-site service, remote troubleshooting, and scheduled maintenance are available to keep your machines in top condition.
Spare Parts Supply
Genuine spare parts available to ensure long-term performance and stability.
đ Training & Resources
User Manuals & Downloads
Download quick-start guides, operation manuals, and machine settings.
Video Tutorials
Step-by-step tutorials for installation, maintenance, and troubleshooting.
Training Programs
On-site training for 3 days included with every automation machine purchase.
â FAQ
Q1: How do I book installation service?
A: Contact our support hotline or WhatsApp us directly to schedule installation.
Q2: Do you provide training for new machines?
A: Yes, every machine purchase includes a 3-day on-site training program.
Q3: Can I download user manuals online?
A: Yes, quick-start guides and operation manuals are available in our Support Resources section.
Q4: How long is the warranty for LORDI & SEWMEX machines?
A: 1 year for electronic control parts and 1 year for spare parts.
Q5: Can I buy spare parts separately?
A: Yes, we provide genuine LORDI & SEWMEX spare parts for long-term performance.
Q6: Do you provide after-sales service outside Malaysia?
A: Yes, we offer cross-border delivery, installation, and technical support.
Q7: How do I request on-site maintenance?
A: Submit a service request via our [Request Service] form or contact us on WhatsApp.
Q8: What should I do if my machine stops working suddenly?
A: Please stop using the machine immediately and contact our technical team for remote troubleshooting.
Q9: How often should I service my machine?
A: We recommend scheduled maintenance every 6â12 months depending on usage.
Q10: Do you provide emergency support?
A: Yes, our team is available during business hours for urgent troubleshooting and repair requests.
đ Contact Support
- đą WhatsApp: +6014-823 3893
- đ§ Email: boo@bestsewing-world.com
- đ Business Hours: Monday â Saturday, 9:00 AM â 6:00 PM
đ Agent & Service Network
With 10 agents across 6 states in Malaysia, we are expanding nationwide to serve you better.
đ Our Agent Locations
- đ Kuching, Sarawak
- đ Sibu, Sarawak
- đ Kota Kinabalu, Sabah
- đ Ipoh, Perak
- đ Ampang, Selangor
- đ Cheras, Selangor
- đ Bukit Mertajam, Penang
- đ Kuala Krai, Kelantan
- đ Temerloh, Pahang
- đ Johor Bahru, Johor
- â Batu Pahat, Johor (HQ â Best Sewing World)
